FAQ
Is Luxury-Finds legit or a scam?
1、Review From Customers（Click）
Luxury-Finds have received a lot reviews all over the country！
2. Responsible For The Delivery & Quality Of Each Order
After receiving your payment, we will submit your order to the warehouse, 3-5 days,and the warehouse staff will be responsible forth quality of your shoes.
Quality Check. After receiving your payment, we will submit your order to the warehouse, and the warehouse staff will be responsible forth quality of your goods.
Festivals Delay. Please note that sometimes during high-volume or sale periods, there may be some delay in having your order shipped out.
If you confirm delivery, we will provide your shoes to the logistics provider to send to your country, which usually takes some time, after the shoes arrive in your country, the local logistics service provider will pick up your shoes at customs and take care of delivery into your hands.
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3. Is this a real page not a scam ?
4. Will the shoes be stopped by customs?
We have a strong logistics service partner to ensure that your shoes can pass through customs. If they are really intercepted by customs, we will send you a new pair of shoes for free.
5. After-sales policy?
(1) Quality issues：If you find that the sneakers have quality issues after receiving them, please take a picture and send the picture to our customer service. We will evaluate and make corresponding compensation.
(2) Transport issues：If the shoes are damaged during transportation, please take a picture and send the picture to our customer service, we will evaluate and make corresponding compensation.
(3) We do not accept the return of any items used, damaged, engraved or altered by a third party.
(4) If you have placed an order and want to cancel it, Please contact our customer service as soon as possible.
6. I sent an email to customer service,how long will it take for them to respond?
Expect a response within 24 hours from our representatives. Please allow more during hot releases. Normal, the working time as below:
Washington Time: 8pm to 11am
Beijing Time: 9.30am to 6:30pm
European time: 3:30am to 0:30am
7. I would like to buy a women's size but i can't find it on your size.
All our shoes have the sizes indicated in EU, US, UK, CM.
There is no difference between the men’s and women’s model. Factories do not produce different models for men and women.
So please refer to the measurement in centimeters if in doubt.